Bureau Veritas Laboratories does not currently conduct testing for COVID-19.
UPDATE - May 15, 2020
Please be advised that couriers are currently experiencing delays of up to 3 to 5 days for deliveries outside of major centers. While we are making every effort to fulfill your bottle requests as quickly as possible, we wanted to provide a friendly reminder to keep these delays in mind when planning your project schedules.
UPDATE - April 29, 2020
Effective April 26, 2020, the following Environmental Service Centers have made changes to operational hours. Locations not specifically listed here are operating with regular hours.
Please note that the Bureau Veritas Environmental Service Center in Fort McMurray, Alberta has NOT been affected by the current flooding situation and remains open for the hours posted above
UPDATE - April 23, 2020
As an industry, we are all cooperating to manage through the many challenges in front of us. As your project partner, the Bureau Veritas team is working to maintain service levels during this difficult time. Our regular turnaround times (TATs) may extend longer than was usual, however we continue to focus on your priority projects requiring shorter TATs. Please confirm rush TATs with your customer service representative to ensure our laboratories are aware and able to respond to your requirements.
Unfortunately, service has been impacted in all areas of our industry, including couriers. While our couriers are usually reliable, we have seen delays. As a result, we are not able to accept liability for sample integrity issues resulting from extended shipping times or delivery related issues.
As we all move forward, we endeavor to keep you informed and remain focused on delivering the best service we are able. Please feel free to contact your customer service representative or visit our customer portal to check the status of your samples.
UPDATE - April 21, 2020
Operating Hours - Changes by Location:
London (Ontario) Service Centre - Location is now operating as self-serve
Regina (Saskatchewan) Service Centre - Location is now operating as self-serve
Sudbury (Ontario) Service Centre - Location is now operating as self-serve
All other locations remain open.
UPDATE - April 6, 2020
THANK YOU TO ALL THE FRONT LINE WORKERS AT BUREAU VERITAS LABORATORIES!!
UPDATE - April 2, 2020
Bureau Veritas COVID-19 Update
At Bureau Veritas, we are carefully following the guidelines of relevant authorities in every country in which we operate, as well as the recommendations of the World Health Organization. We are also actively monitoring the health crisis and its consequences with the utmost attention and have implemented crisis management committees at all levels of the Group.
For several weeks now, the COVID-19 pandemic has been affecting the lives of our employees around the world, their families, clients, partners, suppliers, and society at large. The entire Bureau Veritas network – across all our businesses, countries and subsidiaries – has been mobilized to implement the appropriate measures – at both local and global levels – to protect everyone’s health and safety and ensure business continuity.
In many sectors, our services contribute to maintaining operational activities that are critical to ensuring people’s health and safety. Bureau Veritas teams are working – both in the field and via remote technological channels – to ensure the safety of industrial facilities, hospitals, power grids and transportation infrastructure, and to conduct the testing required to uphold the quality of essential products and the operation of critical equipment.
“Safety is a top priority for Bureau Veritas, and at a time when the world is facing the COVID-19 outbreak, I would like to reiterate my support to all of our employees and clients affected by this unprecedented crisis. We are putting all necessary measures in place to maintain both safety and a high quality of our services.”
Didier Michaud-Daniel, CEO
HEALTH AND SAFETY: OUR TOP PRIORITY
The health and safety of our employees, their families and our clients is our number one priority, whatever the circumstances, and all the more so during the ongoing health crisis. Bureau Veritas has implemented a number of measures to ensure the continuity of our operations, while protecting the safety of our employees and clients in all affected areas. The main measures are as follows:
- Hygiene & Health:
- Repeated reminders to use barrier precautions and practice social distancing at all times
- Recommendations on what to do in case of symptoms
- Strict compliance with the policies in force in each country at the initiative of local authorities
- Quarantine measures for employees who have tested positive for COVID-19 or have demonstrated symptoms or live with someone who has tested positive
- Domestic travel is limited to providing essential client services, and to supervising the safety of our employees
- All business-related international travel has been suspended
- Implementation of teleworking
- Dissemination of information on best practices for working from home
- Reinforced remote management of teams, and active remote collaboration using the Group’s digital work tools
- Business premises:
- Enhanced hygiene and social distancing measures, of office and laboratory spaces for optimal safety
- Disinfection of business premises
- Displays advising preventative measures, including barrier precautions
- Access to our premises is severely restricted or prohibited to visitors
- Provision of personal protective equipment whenever necessary
In support of these measures, and to continue to meet our clients’ needs, Bureau Veritas has reinforced its IT infrastructure and developed business continuity plans for all of its operations. Furthermore, emergency procedures, have been reviewed; the head of each site is empowered to make emergency decisions.
Throughout the world, and across the many sectors in which we operate, Bureau Veritas is making every effort to ensure the continuity of its business to the highest standards of excellence, and in full compliance with local regulations, in the service of our clients, and in the interest of their clients, and society at large.
Our various websites provide local information and contact details.
Bureau Veritas has launched specialized digital tools for a variety of sectors to support remote operations. Teleworking, remote inspections and certification audits are enabling the continuity of our business activities, minimizing the risk of operational disruption for our clients.
All of these services are based on two of Bureau Veritas’ core commitments, which are critical to secure the trust of our clients and stakeholders:
- protecting the health and safety of the people involved in the delivery of our services
- meeting all technical requirements, using highly rigorous processes and procedures.
Furthermore, our employees working at our clients' premises strictly comply with their specific health and safety policies, including precautionary rules relating to COVID-19.
Access Covid-19 information provided by the TIC Council (international trade association for the testing, inspection and certification industry):
UPDATE - March 30, 2020
Our Environmental Services Center in Regina, Saskatchewan has re-opened with regular hours of operation, effective, March 20, 2020.
All Bureau Veritas Laboratories and Service Centers are open. No contact procedures for submissions, drop-offs and pick-ups are in effect at all locations. For additional assistance please reach out to your regular Bureau Veritas contact at any time.
UPDATE - March 27, 2020
At this time, all of our network laboratories remain open.
In order to effectively deal with this rapidly evolving situation and to minimize business disruption, Bureau Veritas activated our Pandemic Planning Protocol and Business Continuity Plan at the onset of the COVID-19 outbreak.
We have established COVID-19 Crisis Management Teams both at the executive and local business levels who meet daily. Along with maintaining continuity of service, these teams are responsible for ensuring our staff is made aware of the latest information pertaining to worker safety.
The safety and wellness of our employees and customers remains our top priority. In order to do everything possible to minimize risk associated with COVID-19 transmission, we are working closely with our Health and Safety Teams, both locally and globally. Strict protocols surrounding social distancing, health screening, and sanitation have been implemented in all of our facilities. Our staff has been provided with additional PPE equipment, we are staggering shifts to minimize the number of individuals in our laboratories at any one time, and we have implemented non-contact submission procedures at all of our locations.
We will keep you apprised of any changes that unfold by posting regular updates at www.bvlabs.com/COVID-19. You can also reach out directly to your regular Bureau Veritas contact at any time.
We appreciate that these are challenging times for all and we will make every effort to ensure that we continue to deliver the best service possible to our clients throughout this crisis.
NEW - March 23, 2020
COVID-19 - Tips for Adults & Kids
Now, more than ever, your mental and emotional well-being are equally as important to us at Bureau Veritas Laboratories. With so many of our friends, family, clients and colleagues telecommunicating with kids bouncing off walls in the background, here are some helpful tips to support everyone through these trying times! Click here
UPDATE - March 20, 2020
For your safety, Bureau Veritas Laboratories has implemented a no-contact pick up policy for any clients who visit our physical locations. Supplies can alternatively be ordered online and delivered straight to your door, when you use the Customer Portal. At your option, the supplies can also include fully customized labels either adhered to the bottles or in a separate stack.
As many of us have moved to working remotely, this is a great opportunity to use our collaboration capabilities by sharing reports and links to templates with your teammates. When sample collection is completed, you can submit an electronic COC to track and manage your order online, which also means less manual entry at the drop-off point. You can also access test results, criteria exceedances and status updates 24/7. All of your sampling program data can be combined into convenient customizable reports, so you can track your progress as you go. These services are available to all of our clients 24/7, and access is free.
We hope that these tools make working with us easier as we overcome these unprecedented times. Contacting us remains unchanged and you can always reach us by email, telephone or text.
UPDATE - March 16, 2020
In an effort to maintain social distancing and reduce the spread of this virus, effective immediately, all Bureau Veritas locations are adhering to a no-contact approach for sample drop-off and bottle order pick-up. In locations where sufficient space within the “office” area does not exist you will be instructed to leave your submissions in the “client drop off areas”. Please contact your local Bureau Veritas Representative or follow local instructions if posted.
Operating Hours - Changes by Location:
Winnipeg (Manitoba) Laboratory - Operating hours have changed to 9am to 5pm, Monday to Friday
Regina (Saskatchewan) Service Centre - Location is now closed and is operating as self-serve
Locations not specifically listed here are operating with regular hours of business
Click here for more details on changes to operating hours and services.
STATEMENT - March 15, 2020
Preserving the confidence and trust of our customers and business partners by proactively ensuring the reliability and continuity of service is critical to our business. Bureau Veritas has emergency response plans for each of our locations.
The Emergency Management Team (EMT) is responsible for assessing all information surrounding the event, its overall impact on operations, and deciding whether or not to implement some or all of the emergency procedures.
Bureau Veritas has the ability to leverage the use of its sophisticated network of laboratories and service centers across North America as part of the business continuity strategy. This includes where necessary, relocation of tests, reallocation of resources including personnel and equipment, adjustments to hours of operations, and working with suppliers and business partners to maintain service continuation. In addition, ensuring we are in compliance to regulatory guidelines and procedures; cooperating with applicable agencies and ministries.
Redundancies have been built for core tests across the network should testing need to be conducted at another lab. This is to ensure that results will be delivered on time and to the same high level of quality that clients expect, regardless of location. In the event there is a need for testing at a third party laboratory, the customer will be notified of such activity. Bureau Veritas prioritizes the selection of a sub-contractor’s laboratory based on accreditation to ISO/IEC 17025, experience, capacity and turn-around-time in order to meet client reporting requirements.
The dynamics of the customer needs and time sensitivity of many test methods require a high degree of triage at the front end of the business recovery process. Leadership and coordination are essential to the successful and efficient implementation of recovery activities and Bureau Veritas is committed to ensuring a continued high level of satisfaction throughout the journey.
Lastly, protecting our employees is paramount to our organization and we are asking for your support. In the event of a positive COVID-19 employee at a customer location we would ask that you kindly notify your Bureau Veritas representative. At that time, we will work with our customers to determine the best course of action and evaluate how samples are transported, received and analyzed at Bureau Veritas.